Open Position:

IT Support Engineer

At ResearchSpace, our mission is to provide the best possible Electronic Research Notebook & Inventory solution to enable scientists to manage their research data. Thousands of scientists worldwide trust RSpace to securely store, navigate, retrieve, and share their work.

We are looking for an IT engineer with prior industry experience, to work alongside our DevOps Lead and assist with the increasing support and operational requirements of a growing company in the scientific research sector.

RSpace is deployed as a SaaS offering on the cloud and on-premises on customer IT systems, and as we acquire more, larger customers, we have more work to do in supporting our customers, both on-premises and SaaS.

Key responsibilities

  1. Be the first point of contact for our helpdesk, dealing with both end-user requests and technical tickets in accordance with customer SLAs. Tickets range from end user questions and password resets to technical tickets such as resolving issues with Tomcat, Apache, MariaDB & RSpace.
  1. Working with our on-prem customers to assist them in the configuration and support of their on-premises RSpace servers.
  1. Maintenance and upkeep of our cloud environment in AWS

Essential technical skills

  • Strong current Linux admin skills on Debian 12 / Ubuntu 20.04 / 22.04
  • Demonstrable competence in Bash scripting & Ansible
  • Core skills in setting up and running web applications: DNS, SSL, Apache web server, HTTP protocols, Tomcat.
  • AWS core services EC2, Security Groups, EBS, S3, IAM, ALB, VPC/networking.  
  • Experience with working in a helpdesk environment, escalation of tickets, prioritization of tickets, etc. (experience with Jira is useful but any helpdesk system will do)
  • A strong security first mentality when performing any technical duties

Desirable technical skills and knowledge

  • MariaDB admin and performance tuning.  
  • Familiarity with Version Control (specifically, Git / Github).
  • Familiarity with RedHat Linux
  • Familiarity with Docker or other container type-based systems

Required personal qualities:

  • Highly articulate and literate in explaining complex solutions to stakeholders.
  • Excellent verbal and written English.
  • Courtesy and patience when dealing with on-prem customer IT staff.
  • A willingness to learn and improve your skillset.
  • An enquiring mind into seeking causes of defects, with the resolve and ingenuity to fix better.  
  • Ability to organize and prioritize workload, managing on-call/responsive work with project work.

Work/life Balance

We understand you have a life outside work, and we will respect your non-working and family time.  

ResearchSpace is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.


  • Competitive salary based on experience and skills
  • Fully remote role in a fully remote company.
  • Be part of a fast-growing startup and create an impact

If you are interested, please apply to quoting ref HD1 with your CV and a short covering letter explaining why you'd like to join us and how you can contribute.

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Learn why you should join us on our Careers page!