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RSpace takes your security very seriously and implements numerous security features within the application. Many of these interact with your account and your RSpace identity details, which are managed from your My Profile page.

Changing password

If a password has been assigned to you by an administrator, we recommend that you change it as soon as possible, to a password known only to you.

To change a password:

  1. Navigate to MyRSpace -> My Profile
  2. Click on ‘Edit’ button to set your password
  3. You are also asked for your current password. This protects you from someone else using your device to change your password while you’re logged in on a public machine.
  4. Your password will be encrypted by a 1-way hashing mechanism and stored on the server.
Forgotten passwords

RSpace does not store your password as plain-text. If you forget your password, you can click on the ‘Forgot password’ link on the login page. You will need to have access to the email account associated with your account, and be able to access it within 1 hour of the password reset functionality being activated. This is to minimize the time in which a valid link is usable by anyone who can access  your emails.

Enter the email address associated with your account and Submit. An email is sent to the entered address – follow the instructions in the email within the 1 hour time limit. The link can only be used once

Changing email

As for password changes, you can change your email address via MyRSpace->MyProfile page.

Other tasks requiring additional authentication

You will be asked to re-enter your password when performing various sensitive operations, such as :

  • Signing a document
  • Witnessing a document
  • Changing your email
  • Changing your password
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